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Returns & Exchanges

What is your return policy?

Returned items must remain in substantially the same condition as when received and must not affect resale. Items with defects, damage, or missing original packaging may not be eligible for a refund.

How are return shipping costs covered?

If the return is due to an issue with the item itself (e.g., quality defect, incorrect shipment), the return shipping cost will be covered by us. If the return is initiated for customer-related reasons (e.g., change of mind), the customer shall be responsible for the return shipping cost.

How long does an exchange process take?

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How can I return or exchange an item?

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Shipping & Delivery

Can I change or fix my shipping address?

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When will my order be shipped?

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How long does delivery take?

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Which shipping companies do you use?

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How much is your shipping fee?

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Payments

What payment methods do you accept?

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When will my order be charged?

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How do I apply a promo code?

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How are chargebacks and disputes handled?

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Device

What is Body Sculpting Machine and how does it work?

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What are the benefits of using Body Sculpting Machine?

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How do I use Redu Sculpt?

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How often should I use Body Sculpting Machine?

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Is Body Sculpting Machine safe to use?

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How long does it take to see results?

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How do I maintain my Redu Sculpt device?

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Can I use the device on any part of my body?

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How long does it take to charge Redu Sculpt?

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Accesories

What are the filters for?

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What are the differences between the contour cups?

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How do I put on the suction cups?

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How do I clean the device and each Contour Cup?

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Therapies

What are the side effects of using Vacuum Therapy?

What are the side effects of using Vacuum Therapy?

What are the side effects of using Red-Light Therapy?

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What are the side effects of using Sculpting Therapy?

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Does the device have radio frequency?

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